Return Policy

Last Updated: 22.01.24

Your Satisfaction is Our Priority

At [Your Jewelry Brand], we are dedicated to providing you with high-quality jewelry that exceeds your expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to make your experience as seamless as possible.

Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The item must be in its original condition, unworn, and free of any damage or alteration.
  • It must be returned within [number of days] days from the date of delivery.
  • All original packaging, including boxes, certificates, and tags, must be included.

How to Initiate a Return

  1. Contact Us: To initiate a return, please contact our customer support team at [Customer Support Email/Phone] within [number of days] days of receiving your order. Provide your order number and a brief explanation for the return.

  2. Return Authorization: Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item.

  3. Packaging: Securely package the item in its original packaging, including all accessories and documents.

  4. Labeling: Clearly mark the package with the provided RA number. This helps us process your return more efficiently.

  5. Shipping: Ship the package to the address provided by our customer support team. Customers are responsible for return shipping costs.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will initiate a refund to your original payment method. Please allow [number of days] days for the refund to reflect in your account.

Exchanges

If you would like to exchange an item for a different size or style, please follow the return process outlined above and place a new order for the desired item.

Exceptions

  • Customized or Engraved Items: Unfortunately, we cannot accept returns for customized or engraved items unless they are defective or damaged upon arrival.

  • Final Sale Items: Items marked as final sale are not eligible for return.

Contact Us

If you have any questions or concerns about our return policy, please contact our customer support team at acctheticstore@gmail.com.

Thank you for choosing Accthetic. We appreciate your trust and value your satisfaction.

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